Order Process:
This order process is effective January 1, 2024, and will remain in effect until further revised.
Due to the items being imprinted/customized for TSI, our order process is designed to allow employees to order TSI customized products such as apparel and other accessories. Due to minimum order quantities, orders will be taken throughout the quarter and consolidated during the last month of each quarter to maximize the volumes to meet the minimum order quantities as well as maximize the cost savings on shipping charges as well as product costs.
Our order process will be as follows:
- Orders which are submitted from the last Saturday of the prior quarter until the last Friday of the current quarter. These orders will be consolidated and ordered in one bulk order.
- Once these orders are consolidated, our supplier will process the order and ship the orders in bulk to each TSI campus (Duffield, Lexington, and Trinity) based on the employee’s home office.
- Please allow 3 to 4 weeks from the last date available to order for each quarter so that our supplier can consolidate orders as well as print the logos and ship the items to each campus.
- If the consolidated orders do not meet the minimum order quantities or if items are out of stock, our supplier will communicate this information back to our TSI Leadership Team. The TSI Leadership Team will then communicate this information to the employees with affected orders. Our normal process for this situation will be:
- If the orders are close to meeting the minimum required, we go ahead and place the order for the full amount and invoice Tempur for those few, and we can have them on hand for any small needs in the future.
- If the orders are not close to meeting the minimum required, we can suggest the employee an alternate item.
- If the employee does not accept the suggested alternative item, we can issue a refund.
- Each campus will distribute the orders to employees once they are received and sorted.
- Employees are also allowed to order items utilizing their personal credit cards. Those orders will also follow the same ordering process and will be shipped to each campus.
Our 2024 order schedule is as follows:
- First Quarter December 30th,2023 – March 29th, 2024.
- Second Quarter March 30th, 2024 – June 28th, 2024
- Third Quarter June 29th, 2024 – September 27th, 2024
- Fourth Quarter September 28th, 2024 – December 27th, 2024